"I feel that Sewell & Gardner have offered the following services as part of their package which would not have been standard practice for many others:* A clear defined marketing strategy with on-going flexibility when required * A thorough advertising programme with substantial web & press cover * Close communication with a proven track record whilst maintaining consideration to budget * Close communication with our own sales team in maximising the benefit of furnishing the plotsMost impressive was the comprehensive communication for myself with the sales team, mainly the 2 Emilys and Sarah with Alex on hand when required. I never had to ask for updated reports on activity and was well aware that on various weekends and evenings, viewings were being worked around the requirements of potential purchasers. It has also been a pleasure to hear from a couple of the clients who have moved in, saying that they felt they were clearly informed throughout the process and are looking forward to life in their new homes."
K T Bugler
"Matthew Homes have had the pleaseure of working with Sewell & Gardner on their development, Woodman House, High Street, Rickmansworth - a scheme of 24 apartments. It was a delight to work with a professional and hands on New Homes department, who certainly have their fingers on the pulse! An extremely successful development of which sales were credited to their local knowledge and tenacity in completing the job."
"What a lovely surprise to receive such beautiful flowers from all of the team at Sewell & Gardner, thank you so much. Rick and I can't thank you enough for everything you and the team did to make this happen for us and we are so thrilled and excited to be moving into our new home before Christmas."
Mr & Mrs Mitchell
"Thank you all for all of your efforts over a long period of time in selling Willow Hayne. Congratulations on your persistence and on not losing heart. You have been a delightful group of people to deal with as well as working really hard. We wish you every well deserved success for the future."
"The personal service would be hard to better. Throughout a tortuous time with problem after problem in the chains below and above, we always felt that everything humanly possible was being done to bring the sale to fruition. Always positive even in the face of adversity. Also a dog to borrow and walk (Barney the Chorleywood Dog) when it all got too much :-) In particular I would like to recommend Kirsty Drabik."
"Emily is an outstanding agent. She was extremely informed about the property and didn’t put any pressure on me to make a decision. Once I had decided to buy the property Emily lined everything up even working over her weekend to make sure everything went ahead smoothly. She was across every detail and kept me and my solicitor informed throughout the sales process. I was so impressed with her efficiency, professionalism and attention to detail. The whole sales process was so fast and smooth thanks to Emily. She is such a great asset to Sewell & Gardner and I will definitely contact her when I want to buy/sell a property."
"Quick sale and pleased to sell property at a good price. Jackie was fantastic and made sure that our sale went through smoothly, she has great customer service skills and should be given recognition for our sale! Would definitely recommend Sewell & Gardner to friends & family. Overall I would say 'excellent' customer service!"
"Sewell & Gardner provided me with every support and advice that was needed to conclude our purchase. They really stood out from the other estate agents that I have worked with by always keeping in contact and reverting with answers to our many questions whitht having to be prompted or chased. A very professional team no matter who you spoke to, but I would particularly like to thank Sarah Gili-Ross who particularly stood out."
Mr & Mrs Reddy
"I just thought I'd let you know how good the team in Chorleywood branch were when I purchased my property through you. They were friendly and helpful throughout the process from the first viewing to the delivery of the flowers after I moved in. The paperwork that they sent was really useful and and I was given ways to contact them at all times even over Christmas. It was a really positive experience and I would recommend the branch wholeheartedly."
"Just wanted to drop you a quick note about your team. The sale of my house was dealt with brilliantly and the level of service we received really was exceptional. I wanted to thank you for the Reward Card, I have just logged onto the wesite to take a look - what a brilliant idea, the website as a whole looks fantastic."
"I just wanted to write to you to extend my gratitude for Kirsty & Jackie's hard work in ensuring I completed my flat purchase a couple of weeks ago. Unfortunately I've had mixed experiences of Estate Agents previously but was delighted that both of the ladies exceeded all of my expectations. They delivered an outstanding customer service experience and were very proactive at each stage of the process. They are a credit to the company!"
"We are over the moon! Having not built in Hertfordshire previously, it has been so important to us to be able to draw on the expertise of a local agent and the new homes team at Sewell & Gardner have not disappointed! Your client database is 2nd to none and it is obvious that you work hard at building an excellent rapport with all of your applicants, which I have no doubt has resulted in this important deal for us so close to asking price. Your own tenancity to close the deal did not go unnoticed either and your support has been invaluable, from advice regarding the target market to providing staff cover at the drop of a hat. Thank you."
"Thanks to your guys and girls in the office for getting the sale of my property over the line. Efficient, painless and good information coming from your office."
"As you know we have been looking for our first home together for over 18 months and have seen many houses with many different estate agents. We can comfortably say that your service was undoubtedly the best by far. You have always done what you have promised and much more. Every time we had even the smallest query you helped us out and found an answer very quickly. You were always accessible even if you were out of the office you would call back. Many people say that once you buy a property you do not hear from your estate agent but even your aftercare is brilliant. We want to say a big THANK YOU for helping us to find our dream home and making our purchase as stress free as possible. We couldn't have asked for a better agent to deal with and we have already recommended you to some of our friends."
Alex & Vicky
"You have been very attentive to my needs and very supportive during the sale of my house, you have all been a wonderful team. Everything was perfect."
"I am writing to thank all who were involved in the purchase of our lovely property. especially Emily Outrim. The kindness, consideration and helpfulness we received was so very much appreciated. Each day I enquired on the progress of our ongoing situation I was greeted with a happy, helpful and professional manner. My family and I viewed the property on many different occasions and nothing seemed to be a problem or too much trouble for the staff.A personal situation came about during our house transaction which was taken on board by Emily herself to help us in meeting a deadline. This relieved us of a lot of stress. Without her persistence and determination we are most certain we would not have been able to move into our property on the date agreed by all members of the chain. My husband and I have never come across such a lovely, empathetic person in dealing with a house move before. We will both be recommending Sewell & Gardner and Emily in the New Homes team to all of our friends and family."
Mr & Mrs Dean
"Overall very impressed with the service from start to finish. Personable, friendly, communicative and supportive. Kirsty and Jackie guided us very effectively through the process. Appreciated the advice and strong negotiations when it mattered. Always very level headed and calming too! The fee was totally deserved. Can't give much better feedback than that!"
Mr & Mrs Gent
"I would recommend S&G to my friends and family, overall the purchase of our property in Turneys Orchard, Chorleywood was excellent and, in particular Lauren & Chris stood out. Speedy intervention eased the long delay by the vendor's solicitors."
"Just to say how impressed we were with Sewell & Gardner's smooth, professional handling on the sale of our house. From our first meeting through to completion S & G were completely on the ball. Their specific knowledge of the local housing market is second to none. Having been on with another estate agent in the area viewings had flatlined just before Sewell & Gardner became involved. Within a fortnight of taking over sale, S & G had brought two separate serious buyers to the table, this was even before an internet campaign and photos were taken. They achieved the best possible sale price we could have wished for and then kept us in the loop at every stage through to completion. Every detail is taken care of. When you leave a message, they call you straight back. In my opinion they are light years ahead of the competition. It was a pleasure working with them and I would have no hesitation in recommending them to others. "
"Just a quick line to thank the whole S&G team for helping us through what was, at times, a fairly fraught exchange/completion. Everybody was always helpful and supportive but particular mention must go to Chris. I honestly believe without his calm professionalism and his constant contact, chivving and persuasion with the other parties that the whole chain would have collapsed. We chose S&G because we thought we'd get a personal approach from an independent estate agent, rather than just being another client of a large group, and we were prove right - in spades. But having Chris as a "closer" is a stroke of genius and makes S&G stand apart from the crowd. So, please pass our thanks to the team and please make particular mention to the "bosses" about how vital Chris' role was to us."