22 April 2013
PHIL SPENCER ANNOUNCES
TOP AGENTS IN THE UK
Sewell & Gardner have won 4 awards at the prestigious Estate & Letting Agent Awards sponsored by Zoopla Property Group
The Rickmansworth & Chorleywood based agency received the top GOLD GRAND PRIX AWARD for the Best Sales & Lettings Agency in the UK as well as individual Gold (SE North) Sales Award; Silver (SE North) Lettings Award & UK Silver Grand Prix Lettings Award.
The awards were announced by Phil Spencer, the TV property expert from ‘Location, Location, Location’ at a lavish ceremony at the Hilton Park Lane London attended by 600 of the UK’s top estate and letting agents and suppliers to the industry. The awards, celebrating their 10th year are known throughout the industry as the ESTAS. The ESTAS determines the best estate & letting agents in the country through research carried out amongst customers who are asked a series of questions about the service they have received from their agent with over 23,000 questionnaires completed by customers during the competition. Agents were shortlisted in 18 regions around the country.
Jane Gardner, lettings director of Sewell & Gardner said “Being part of this fantastic competition is incredibly important to us as it focuses our staff on providing a top class service all of the time. We know clients have a choice and we need to ensure that they receive higher than expected levels of service from us so that they want to use us again and again. We have always been very proud of the personal service we provide and this is a great way to demonstrate how good we really are or to know which areas need improvement. We are absolutely thrilled to be recognised at this year’s ESTAS and to come away with 4 awards, including the ultimate prize of GOLD for the Grand Prix Best Sales & Lettings Agency in the UK. It means that our customers have judged our performance and feel that we are doing a fabulous job. This award is great for us and a huge compliment from the customers we have worked for during the year, a big thank you to those who voted”
Phil Spencer, who has hosted the ESTAS every year since their inception in 2004 said “I think these awards help us all to focus on customer service for the greater good of our own businesses as well as the wider industry. We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver.”
“The ESTAS competition is about recognising the hard work agents put in every day, every week and month of the year” says Simon Brown, who runs the national scheme, “so to be shortlisted is a great achievement, but to win is the highest accolade any agent can achieve”.
Alex Chesterman, Founder and CEO of Zoopla Property Group said, “We’re now in our fourth year of sponsoring the ESTAS and are delighted to be once again supporting this key industry event. The collection of valuable customer feedback is essential to success in any business and rewarding those who provide the best service in the industry, as these awards do, is perfectly aligned with our business. Congratulations to all the shortlisted and winning agents this year.”
The Awards are organised by Awards for Business Ltd. www.theestas.com
For more information contact Awards For Business on 01892 610245 or 01892 610398.