To celebrate national customer service week (4th-8th October), we thought we would share why we think customer service is important and what we do to make sure we deliver it, along with some client reviews. Moving home can be a very stressful time and for many it involves the sale of their greatest asset, their home! For this reason we think it is vital that this process is in safe hands so we tailor our service to meet our client’s needs, offering maximum support & advice to make sure everything is explained in full detail along the way.
💖 Keeping people at the heart of the property market 💖
Our business mission is to keep people are the heart of the property market and our team are dedicated to putting our clients first in order to make this happen. We have a strong set of brand values which are visible around the business every day, one of them being ‘people first, profit follows’.
These brand values form part of our recruitment & induction process and training plan to ensure our team live & breathe them. This is one of the many reasons we are confident in the service we deliver. Confident enough that all our clients are on zero week contracts, meaning we don’t tie anyone in. If you’re not happy with our service you should have the option to leave, that is how we would want to be treated by an agent and so how we choose to treat our clients.
🌍 Local Knowledge 🌍
We believe local knowledge is incredibly important in estate agency and always recommend you choose an agent who knows the area well and can inform potential buyers of the highlights of the area and help you achieve the best price. Our team are all local people with unrivalled market knowledge. Whether you are looking for property advice or just some local recommendations, they will be happy to help.
Getting feedback from our clients is really important to us as our team are measured & trained based on the service they deliver. We also love reading how happy our clients are with their new homes! Take a look at what our clients say about us below: 
‘Excellent customer service’
Professional and exceptional service!!! As first time buyer, I was nervous about the buying process but Amie and Kelly were able to answer all my concerns and made the whole process stress free and smooth from start to finish. A MASSIVE THANK YOU and HIGHLY RECOMMEND!!
‘Extremely helpful and friendly people’
I bought my first home, and a huge thanks goes out to Luke and Kevin from Sewell. These guys are compassionate and extremely helpful. I will definitely recommend them!
‘Very professional, zero complaints from me over an 18 month period’
Very professional offering, any issues were dealt with promptly and nothing was made to feel like it was too much trouble. Great personal service from Louise and Tiffany. Would recommend to others looking to rent in the area, particularly versus other local agencies.
‘Excellent professional service’
Helpful, friendly, always kept me updated and always at the end of the phone to answer questions.
‘Helpful, friendly, professional and keen’
Very pleased with the service, attention to detail and helpfulness of the team. Charlotte managed the buying process extremely well always keeping me updated. Highly recommend
‘Amazing customer service & lovely staff’
S&G were brilliant from the moment we started our purchase of the flat, in particular Maria in Rickmansworth! She was always willing to help, all staff were lovely to speak to on the phone and very helpful
‘Service was 2nd to none’
Luke and Ollie absolute credit to the company and business would highly recommend any of these two and purchasing a home Customer service was 2nd to none had my best interests at heart I have gained two good friends for life.
‘The service was perfect’
From the moment we had our offer accepted on the property S&G were selling, Charlotte was keeping us updated the whole time with regards to the sellers chain. the service provided by Charlotte and S&G was immaculate from start to finish. At the start of the process, Sophie was also very helpful.
Click here to read more reviews or get to know us by meeting our team here
Why choose S&G
With over 18 years experience in the local property market and specialists in residential & commercial sales & lettings, land & development, new homes, lettings & property management, we are confident that we can offer advice for all of your property needs.
Whether you are a first time landlord or a developer building a large scheme of new build apartments, our team have the knowledge & experience to help you. With 3 branches, including a head office ideally located on Rickmansworth High Street, we have extensive coverage of the WD3 postcode. Give us a call on 01923 776400 to find out how we can help you.